FAQs
Frequently Asked Questions
Will I receive a confirmation for my order?
Yes. After your payment is successfully processed, you will receive an order confirmation email with your purchase summary and estimated delivery times.
Shipping Policy
Do you ship internationally?
At this time, Qyrevo ships only within Germany. All our ceramic dinnerware products are eligible for domestic delivery.
Shipping Policy
How long does shipping take?
Our handling time is 1–3 business days (Monday to Friday, excluding public holidays). Transit usually takes 3–7 business days, depending on your location.
Shipping Policy
What if my item arrives damaged?
If your ceramic dinnerware is damaged during shipping, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund promptly.
Return & Refund Policy
Do you offer customization for your products?
Currently, we offer standard product designs. Personalized or custom orders may be available in the future; contact info@qyrevo.com for inquiries.
How do I contact you if I need help?
We’re always here for you. Just email us at info@qyrevo.com and we’ll get back to you within 48 business hours.
Do you sell my personal information?
No. Qyrevo does not sell, trade, or rent your personal information. Your data is used solely for order fulfillment, customer service, and legal compliance in line with GDPR.